Support Center

Troubleshooting

  • Company name change

    Isis Pharmaceuticals (ISIS) announced that the company has changed its name to Ionis Pharmaceuticals, an ori...

    1 Agent Answer 0 Community Answers Dec 21, 2015 10:00AM PST
  • It is very hard to get connect to your server form China

    Hello, is it possible to connect to your server through a proxy server?

    1 Agent Answer 0 Community Answers Jul 06, 2015 01:06AM PDT
  • Favorites

    Recently, favorites on iPad and iPhone cannot be changed. If I add or delete (by highlighting or de-highlighti...

    3 Agent Answers 2 Community Answers Aug 19, 2014 07:20AM PDT
  • Favorites

    Been using app for over a year-- Love it. Recently (last 2 weeks or so), favorites on iPad and iPhone cannot ...

    1 Agent Answer 0 Community Answers Aug 03, 2014 12:06PM PDT
  • Stocks not available on lookup

    XTN is the transportation SPDR. You have other SPDRs but this one is missing. GRFS - trades on Nasdaq VLCCF...

    2 Agent Answers 0 Community Answers Jul 18, 2014 08:41AM PDT
  • Indexes on Stocktouch

    Love the app Have indexes at the bottom of the screen Indexes appear to not be updating for roughly the last...

    1 Agent Answer 0 Community Answers Feb 28, 2014 09:51AM PST
  • Having probs with pin or and ipad versions

    When starting up the app, I get the slow network msg and then the woring with old data msgs. Switched btwn AT...

    1 Agent Answer 0 Community Answers Dec 12, 2013 06:49PM PST
  • Mac App can't get data

    Every time I launch the app in my mac, it keep saying "Stock Touch is not able to obtain current stock in...

    2 Agent Answers 0 Community Answers Sep 19, 2013 07:50AM PDT
  • StockTouch and Corporate Firewalls

    How do I configure StockTouch to work behind a corporate firewall?

    1 Agent Answer 0 Community Answers Aug 27, 2013 08:42AM PDT
  • App started crashing...reinstalling doesn't resolve.

    I assume I am not the only personal having this issue. Can someone look into the data stream that gets loaded ...

    2 Agent Answers 0 Community Answers Aug 27, 2013 08:06AM PDT

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